Service Level Agreement
The Service Level Agreement (“SLA”) between Dita Studio Sdn Bhd (“Company”) and Dita Studio’s Client (“Client”) sets forth the terms and conditions under which the Company will provide digital marketing services to the Client.
Scope of Services: The Company will provide the following digital marketing services to the Client: Web Design, SEO, Social Media Management and NFT.
Service Availability: The Company will use commercially reasonable efforts to ensure that the services are available 99% of the time, excluding scheduled maintenance and events beyond the Company’s control.
Response Time: In the event of any service disruptions, the Company will use commercially reasonable efforts to resolve the issue within the following response times: 48 Hours.
- Termination: This SLA may be terminated by either party upon thirty (30) days written notice. Upon termination, the Company shall promptly deliver to the Client all materials in its possession related to the services provided under this SLA.
Governing Law: This SLA shall be governed by and construed in accordance with the laws of Malaysia.
Entire Agreement: This SLA constitutes the entire agreement between the parties and supersedes all prior agreements or understandings, whether written or oral. This SLA may not be amended or modified except in writing signed by both parties.